Fit check
We learn the business shape, locations, users, current tools, critical records, and the first workflow that must work well.
Support & application care
A system needs an owner after launch.
Good software needs clear ownership after launch. Our managed ERP plan includes defined hosting and email support. Automation and custom software care is agreed in each project’s written scope.
How an ERP launch works.
A small, deliberate launch reduces surprises and makes responsibilities clear.
Scope and prepare
We confirm the included modules, data templates, setup route, training audience, acceptance checks, and separately quoted work.
Configure and import
We prepare the standard environment and complete the agreed import cycle, correction round, and administrator review.
Launch and stabilize
Your team begins with a defined workflow. We answer questions, correct agreed setup issues, and separate training needs from new change requests.
Operate and improve
Hosting, routine maintenance, and email support continue. New reports, integrations, and workflow changes are scoped before work starts.
Managed ERP plan includes
The essential care.
Email support is included. We target an initial response within one business day during regular business operations.
01Managed hostingSystem environment
02Routine maintenancePlanned care
03BackupsManaged process
04Email supportNo per-ticket charge
05Change reviewScope before work
Good service starts with clear boundaries.
These ERP responsibilities keep the base service clear and protect each customer environment. Custom projects have their own agreed responsibilities.
ERP plan responsibility
UNINORA manages
- Hosting and routine platform maintenance
- Agreed standard configuration
- Email support and issue triage
- Standard backup process
- Controlled review of requested changes
Customer responsibility
Your team owns
- Accurate source data and approvals
- User access and internal procedures
- Day-to-day transaction accuracy
- Timely review of imported records
- Accounting and regulatory decisions
Phone, on-site, and emergency services are optional and subject to their published ERP support limits. Local on-site work requires confirmed service coverage. Customization, integrations, complex data cleanup, and out-of-area travel require a separate written scope.
Automation & custom application care
Agree on what happens next.
Before a project launches, we define the handover, hosting responsibility, access, maintenance, backup needs, issue reporting, and acceptance checks. Support hours, response targets, third-party costs, and future changes are agreed separately. ERP email support does not automatically cover a custom application or integration.
Local when it matters