Fit check
We learn the business shape, locations, users, current tools, critical records, and the first workflow that must work well.
Managed service
A system needs an owner after launch.
UNINORA combines capable software with a practical operating relationship: someone maintains the platform, answers questions, and keeps change controlled.
From first conversation to working system.
A small, deliberate launch reduces surprises and makes responsibilities clear.
Scope and prepare
We confirm the included modules, data templates, setup route, training audience, acceptance checks, and separately quoted work.
Configure and import
We prepare the standard environment and complete the agreed import cycle, correction round, and administrator review.
Launch and stabilize
Your team begins with a defined workflow. We answer questions, correct agreed setup issues, and separate training needs from new change requests.
Operate and improve
Hosting, routine maintenance, and email support continue. New reports, integrations, and workflow changes are scoped before work starts.
Every plan includes
The essential care.
Email support is included. We target an initial response within one business day during regular business operations.
01Managed hostingSystem environment
02Routine maintenancePlanned care
03BackupsManaged process
04Email supportNo per-ticket charge
05Change reviewScope before work
Good service starts with clear boundaries.
These responsibilities keep the base price sustainable and protect the reliability of every customer environment.
Included responsibility
UNINORA manages
- Hosting and routine platform maintenance
- Agreed standard configuration
- Email support and issue triage
- Standard backup process
- Controlled review of requested changes
Customer responsibility
Your team owns
- Accurate source data and approvals
- User access and internal procedures
- Day-to-day transaction accuracy
- Timely review of imported records
- Accounting and regulatory decisions
Phone, on-site, and emergency services are optional and subject to their published limits. Customization, integrations, complex data cleanup, and out-of-area travel require a separate written scope.
Local when it matters